Privacy Policy

Privacy Policy

This Privacy Policy describes how RENZLO (renzlo.com) collects, uses, shares, and safeguards your personal information. We are committed to protecting your privacy and complying with applicable laws, including GDPR and CCPA/CPRA where applicable.

Who We Are

Data Controller: Chengyue Group Co., Limited, COMMERCIAL BUILDING, ROOM 803, 8/F, EASEY 253-261 Hennessy Road, Wan Chai, Hong Kong. 

Information We Collect

  • Identity & Contact: name, email, phone, shipping/billing address.
  • Order & Payment: purchased items, order totals, transaction IDs, limited payment details via our payment processors (we do not store full card numbers).
  • Device & Usage: IP address, browser type, device identifiers, pages viewed, time on site, referring URLs.
  • Marketing Preferences: email/SMS opt-ins and your communication preferences.
  • User-Generated Content: reviews, Q&A, messages to customer support.
  • Cookies & Similar Technologies: see “Cookies” below.

How We Use Your Information (Legal Bases)

  • To fulfill orders & provide services (contract performance).
  • To communicate (order updates, support; legitimate interests/contract performance).
  • To personalize & improve our website and offerings (legitimate interests/consent where required).
  • To prevent fraud & ensure security (legitimate interests/legal obligation).
  • Marketing via email/SMS with your consent (you may opt out anytime).
  • Compliance with legal, tax, and accounting obligations.

Cookies & Tracking

  • Necessary: core site functionality, cart/checkout.
  • Analytics: site performance and usage (e.g., Google Analytics).
  • Advertising: ad measurement and retargeting (e.g., Meta Pixel, Google Ads).

You can manage cookies through your browser settings. Where required, we display a consent banner so you can accept or reject non-essential cookies.

Sharing Your Information

  • Service providers (payment processors, fulfillment centers, couriers, IT/security vendors) under contractual confidentiality.
  • Fraud prevention & risk management partners.
  • Legal & compliance where required by law or to protect our rights or users.
  • Business transfers: in connection with a merger, acquisition, or asset sale.

International Transfers

Your information may be transferred to and processed in countries outside your own (including Hong Kong, the United States, and the EU). We implement appropriate safeguards (e.g., standard contractual clauses) where required.

Data Retention

  • Order records: generally retained for 6 years (or longer if required by tax/accounting laws).
  • Marketing data: retained until you opt out or request deletion.
  • Support tickets: retained as necessary for our legitimate interests and legal obligations.

Your Rights

  • GDPR (EEA/UK): access, rectify, erase, restrict, portability, object, and withdraw consent.
  • CCPA/CPRA (California): know/access, correct, delete, and opt out of sale/share of personal information.

Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

Do Not Track

Some browsers offer “Do Not Track.” We do not currently respond to DNT signals due to industry standards variance.

SMS & Email Marketing

By subscribing, you consent to receive marketing messages. Message & data rates may apply. Message frequency varies. Reply STOP to cancel; HELP for help. Consent is not a condition of purchase.