Shipping Policy
Shipping Policy
Welcome to RENZLO (renzlo.com). This Shipping Policy explains processing times, shipping options, delivery windows, customs duties, and what to do if something goes wrong in transit.
Order Processing
- Processing window: 1–3 business days after your order is placed. During peak seasons (Black Friday/Cyber Monday, holiday periods), please allow +1–2 business days.
- Cut-off time: Orders placed after 2:00 pm (GMT+8, Hong Kong Time) are processed the next business day.
- Address edits & cancellations: We can attempt changes within 12 hours of purchase. After fulfillment begins, changes/cancellations are no longer guaranteed.
Shipping Options & Timeframes
We partner with reputable carriers (e.g., USPS, UPS, FedEx, DHL, Royal Mail, DPD). Actual carrier is auto-selected by destination and service level.
| Region | Service | Transit Time (Business Days) | Cost |
|---|---|---|---|
| United States & Europe | Standard | 7–10 | Free on orders ≥ $79 (most RENZLO orders qualify) |
| Canada & Australia | Standard | 7–12 | Free on orders ≥ $79 |
| Rest of World | Standard | 10–15 | Calculated at checkout / Free on orders ≥ $79 |
| Most destinations | Expedited (DHL/UPS) | 3–6 | Quoted at checkout |
Notes: Transit times exclude processing days. Delays from customs inspections, severe weather, or carrier network issues are outside our control.
Tracking & Delivery
- You’ll receive a shipping confirmation email with a tracking link once your order departs our facility.
- Delivery attempts: Some carriers require a signature for higher-value deliveries. Missed attempts may be re-scheduled or held for pickup.
- P.O. Boxes / APO/FPO: Standard services can deliver to P.O. Boxes (where supported). Expedited couriers require a physical street address.
Customs, Duties & Taxes
- International orders may be subject to import duties and taxes (DDU/Delivery Duty Unpaid). The recipient is responsible for any such fees.
- We do not control these charges and cannot predict their exact amount. Please consult your local customs office for details before ordering.
Lost, Delayed, or Damaged Parcels
- Marked delivered but not received: Notify us within 7 calendar days of the carrier’s “Delivered” scan. We will help file a trace/investigation.
- In-transit delays: If a parcel shows no movement for 10 business days, contact us so we can escalate with the carrier.
- Damage on arrival: Please photograph the packaging and product (inside/outside) and contact us within 48 hours of delivery.
Refused or Undeliverable Packages
Refused deliveries or parcels returned due to incorrect/incomplete addresses may be refunded for the product value minus actual shipping costs and a 10% restocking fee, where permitted by law.
Company: Chengyue Group Co., Limited — COMMERCIAL BUILDING, ROOM 803, 8/F, EASEY 253-261 Hennessy Road, Wan Chai, Hong Kong