Terms of Service

Terms of Service

Agreement to Terms

By accessing or purchasing from renzlo.com (“Site”), you agree to these Terms. If you do not agree, do not use the Site.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to make purchases.

Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Orders & Acceptance

  • All orders are offers to purchase, subject to our acceptance.
  • We may cancel or limit quantities for suspected fraud, pricing or stock errors, or policy violations.
  • Title and risk of loss pass upon delivery to the carrier.

Pricing, Taxes & Duties

  • Prices are in USD and may change without notice.
  • Taxes and duties may be collected at checkout or upon import, depending on your location.

Product Information

  • We strive for accuracy. Minor color variations may occur due to lighting and display settings.
  • Natural variations in premium materials (e.g., grain, texture) are not defects.

Promotions, Gift Cards & Store Credit

  • Promotions are subject to terms and may not be combined unless stated.
  • Gift cards are non-refundable and not redeemable for cash where prohibited.

User Content (Reviews)

By posting reviews or content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with the Site and marketing.

Prohibited Conduct

  • Illegal activities, fraud, or attempts to interfere with Site security.
  • Scraping, reverse engineering, or misuse of intellectual property.

Intellectual Property

All content, trademarks, and designs on the Site are owned or licensed by Chengyue Group Co., Limited and protected by applicable laws.

Third-Party Links

We are not responsible for third-party sites or services linked from the Site.

Disclaimer & Limitation of Liability

To the fullest extent permitted by law, the Site and products are provided “as is.” We disclaim all warranties not expressly stated. We are not liable for indirect, incidental, or consequential damages.

Indemnification

You agree to indemnify and hold RENZLO harmless from claims arising out of your misuse of the Site or breach of these Terms.

Governing Law & Jurisdiction

These Terms are governed by the laws of Hong Kong. Courts of Hong Kong shall have exclusive jurisdiction, without prejudice to mandatory consumer protection laws in your place of residence.

Changes

We may update these Terms at any time by posting a revised version on the Site. Continued use constitutes acceptance.